maintenance schedule for all SAP customers still operating on SAP R3 4.6c and 4.7. The 5-1-2 maintenance schedule comprises five years of mainstream maintenance at the standard maintenance fee Renell Wren Jersey , one year of extended maintenance at an additional 2 percent maintenance fee, and two more years of extended maintenance at an additional 4 percent maintenance fee per year.


Key Components -
The New Support program is based on a 247 service level agreement, continuous quality checks, support advisory Ryan Finley Jersey , and advanced support for implementing SAP ERP enhancement and support packages. The enterprise edition of SAP Solution Manager is the standard platform for application lifecycle management. Being part of your SAP support contract, SAP Solution Manager integrates other tools to help ensure a comprehensive approach.


Response Time -
Unlike SAP Standard Support, SAP Enterprise Support Program had service level agreement for initial response time. For priority 1 issues, SAP guarantees a response time within one hour of the customer reporting the problem and provides either a resolution or a corrective action plan within four hours. For priority 2 issues Germaine Pratt Jersey , includes a guaranteed four-hour response time.


Coverage -
Except for SAP Business One and SAP Business ByDesign, the new SAP Enterprise Support is made available for all SAP software by SAP. It is also available for non-SAP applications that are sold by SAP. This is a great opportunity for all SAP customers to obtain support for SAP product.


Price Scheduling -
According to the latest press release, the cost of the new support program will rise, over a seven-year period Drew Sample Jersey , by an average of 3.1 percent each year (from 17 percent to 22 percent), with the final price increase taking effect in 2015.


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